Email Trouble Shooting

*Make sure your user name and password is all lowercase.

*Make sure you have created the email address in your control panel.

*Change the user name to the full email address. Example: username@domainname.com

Still not working?

*Change your incoming and outgoing mail servers from mail.yourdomain.com to the ip address listed in your welcome email. Note that your outgoing mail server name should first be set to smtp.youinternetaccess providers supplied name.  Only if your Internet access provider does not allow domain name email should you use mail.yourdomainname.com for outgoing server name.  Also if you do use mail.yourdomainname.com you must check the box "my outgoing server requires authentication."

Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing.....

Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISP's are blocking outgoing emails. The reason they do this is to prevent you from using their internet connection for spamming purposes. You will still be able to send emails, but only by using your ISP'S outgoing mail server. Every ISP's outgoing mail address is different, but for the most part they will be mail.yourispname.com For example, if you had hosting with AOL.com, their outgoing mail server would look like this: mail.aol.com If mail.yourisp.com does not work and you are still unable to send emails, you will need to call your internet service provider to find out what their outgoing mail server is.